We sincerely apologize for any frustration regarding your return and refund.
We received your returned sweatshirt at our facility on October 6. As a small business with a dedicated but limited team, we process returns within 7–10 days of receipt rather than operating with around-the-clock staffing. With that, your refund was processed within 7 days of receiving the item. Please allow a few business days for the credit to appear, depending on your financial institution.
